I have had wonderful transactions with Dezains. I have run into two instances out of several purchases where the items were damaged/did not work and I was allowed to send back with free shipping. Items come when promised and are packaged well. If the items are sent via Bluedart, which most of them are, tracking is a breeze. You know exactly where your item is at all times.
AshoK Mittal - At Diwali time, I was looking everywhere, on-line for something unique gifts for my kids. I was running out of places to find the things they would love. Being that I live in Burhar, it is not that easy to find stores of variety to go shopping, without travelling at least 2 or 3 hours. So on-line shopping is such a Blessing for me. Then one day, I was talking to my sister, who suggested me about dezains. I had never heard of this site before. I instantly fell for those cute caricature products. I zeroed in on caricature t-shirt for my 18 year old kid and a photo frame for my little daughter. I was pretty impressed by their service as well. As it is a small town, no other online website agrees to deliver the stuff here. These guys called me up and said they will send the packages via Speed post. I was assuming they will ask me for more money – but to my surprise they delivered everything at the same price! I wish you guys all the best for your future!
I liked their product right from the beginning. Like all Indian shoppers, I was trying to find coupon codes for their products. Well, I found some- but none of them were working. I called them up and asked if they had any offers running – the customer representative politely declined and said that they are not offering any discounts at this moment. After a very good experience for my first purchase, dezains became my favourite destination for buying gifts. I suggested to Dezains, through a web form, that they initiate a customer loyalty program as I had ordered at least 7-8 gift items in almost six months, I received coupons worth Rs. 2000/- the next day! Now, that’s called customer service!
I use dezains for buying gifts all the times. I am never disappointed in their service or promptness. Descriptions are accurate, and their site is easy to navigate. I live in a remote area, far from big city malls - so it is difficult to find nice items in the nearby area. I think it is a great concept! I am sure they’ll come up with more unique products in future.
I've been shopping at dezains for quite some time now, I've also purchased a number of items from dezains and have never had any problems with this online store. In addition to making purchases, I've also cancelled a few orders and have had no problem what so ever doing so. I especially like their photo mugs - they are the cheapest hassle-free gift available online.. ☺
dezains is an excellent internet store. They give confidence to the buyer by consistently performing even better than you'd expect. I've bought many products from them and, with one exception, they have been first class. I did have a problem last month when I bought a mug. The product arrived on time but it was broken during shipping. I rang them and they asked for broken mugs photos, which I sent them immediately and they said they will ship me another one. Better still, the replacement also turned up the very next day. This was far more convenient and easy than taking an item back to a real shop.